# ServiceCRM

ServiceCRM is a cloud CRM for repair shops and service centres. Manage repair orders, customers, parts and payments in one system, from intake to collection.

Price: €10 / month.
Setup: 1 day.
ServiceCRM information updated: 2026-10-08.

## Features

### From check-in to collection

Device details, faults, photos, deadlines and the person responsible. Every change, service and payment stays in the order history.

### Inventory connected to repairs

Add parts to an order and deduct them from stock. Track quantities, purchases, transfers and stocktakes.

### Finances without extra spreadsheets

Payments, deposits, expenses and refunds. See profit per order and technician payroll with clear calculation formulas.

### Keep customers in the loop

SMS on status changes, an online repair page and estimate approval. Customers can follow progress without an extra call.

### SMS from your own phone

Send campaigns and customer notifications through an Android phone with your shop’s SIM card. From your own number, without a third-party SMS platform.

### Online stores

Connect your store to CRM: share stock levels, prices, descriptions and product photos. API and webhooks connect sales with your records.

### Telegram for everyone

Send messages to customers and employees through the Telegram integration. Stay in touch with customers and your team in a familiar messenger.

### Virtual assistants

Connect voice assistants for customer communication. Our Voice SaaS integration adds voice communication tools to your CRM ecosystem.

### Virtual teleprompter

Prompts help employees guide the conversation, keep useful wording in sight and remember important details.

## FAQ

### Who is ServiceCRM for?

Stationary repair shops and service centres working with phones, computers, tablets and home appliances. You can manage a single shop or multiple locations.

### Do I need to install software?

CRM runs in a browser on your computer and phone. Sending SMS from your own SIM card requires a separate Android gateway.

### Can I migrate data from other systems?

Yes, we can migrate data from other systems. The data scope and migration method are agreed before setup.

### How are SMS messages sent?

Through an Android phone with your shop’s SIM card or a Windows USB bridge. Messages are charged according to your mobile operator’s plan.

### How do I join, and what does it cost?

ServiceCRM costs €10 per month. The platform owner connects your company. Setup takes 1 day; history migration and integration setup are arranged during onboarding.

### Are there online store integrations?

Yes. The REST API provides stock, prices, descriptions and photos. Webhooks notify about order creation, status changes, order completion and payments.

### Is there a Telegram integration?

Yes. ServiceCRM supports sending messages to customers and employees through Telegram.

### What does the Voice SaaS integration provide?

Our Voice SaaS adds virtual assistants and a virtual teleprompter to the ServiceCRM ecosystem for customer communication and employee support.

## ServiceCRM

- https://servicecrm.pl/en/
- https://servicecrm.pl/en/#comparison
- https://servicecrm.pl/en/#integrations
- https://servicecrm.pl/en/#voice
- https://app.servicecrm.pl/