BUILT FOR REPAIR SHOPS

CRM for repair shops.
Every repair under control.

ServiceCRM is a cloud CRM for repair shops and service centres. Manage repair orders, customers, parts and payments in one system, from intake to collection.

Open CRM

For a single workshop or a network of service centres

Price: €10 / month
Setup: 1 day

app.servicecrm.plDemonstration data

Search orders or devices

All orders 5In progressReady to collect

Order	Device	Customer	Status	Amount
08.10 · 9:15	iPhone 14Device repair	Demo customer 01	Diagnostics	240,00PLN
08.10 · 10:15	MacBook AirDevice repair	Demo customer 02	In progress	380,00PLN
08.10 · 11:15	Samsung S23Device repair	Demo customer 03	Ready to collect	210,00PLN
08.10 · 12:15	Lenovo ThinkPadDevice repair	Demo customer 04	Awaiting part	460,00PLN
08.10 · 13:15	iPad AirDevice repair	Demo customer 05	New	190,00PLN

Customer SMSYour repair is readyFrom your own number

Repair ordersCustomersInventoryPaymentsReports

ONE SYSTEM. YOUR WHOLE SHOP.

Focus on the repairs.
We’ll help organise the rest.

Every action is linked to an order. Your team sees the work, you see the results.

From check-in to collection

Device details, faults, photos, deadlines and the person responsible. Every change, service and payment stays in the order history.

Inventory connected to repairs

Add parts to an order and deduct them from stock. Track quantities, purchases, transfers and stocktakes.

Finances without extra spreadsheets

Payments, deposits, expenses and refunds. See profit per order and technician payroll with clear calculation formulas.

Keep customers in the loop

SMS on status changes, an online repair page and estimate approval. Customers can follow progress without an extra call.

DEMO-1042Order detailsIn progress

History

09:15

Device received

10:30

Diagnostics added

11:05

Customer approved estimate

iPhone 14Device repair

Services and parts

Charging port replacement180,00

USB-C connector60,00

Total240,00 PLN

Service warranty90 days

Parts under control

Item	Quantity	Location
USB-C connector	24	Main
Battery	16	Main
Display	8	Main

Order finances

Paid240,00PLN

Cost60,00PLN

Profit180,00PLN

Technician earnings180,00 × 30% = 54,00 PLN

ServiceCRM

Your repair status

Your repair is ready

iPhone 14Device repair · DEMO-1042

Received
Diagnostics
Repair
Ready

Repair cost240,00 PLN

Estimate approved

No need to call the shop. Just open your personal link.

Demonstration data

Less switching.
More control.

Documents for Poland

Invoices, advances and corrections. FA(3) XML for KSeF and an accountant’s register. Submission to KSeF is handled by your accountant.

KSeFFA(3)XML

Your team and locations

Roles and individual permissions. Separate stock and cash accounts for each location in one system.

Retail and sales

Sell products and services, return individual items and calculate sales staff earnings.

Reports that matter

Orders, average ticket, profit, stock and an activity log. The numbers you need, within reach.

FITS THE WAY YOU WORK

Different devices.
One clear workflow.

Adapt device types, statuses and fields to the way your workshop works.

Phones and tablets

IMEI, device models, photos and warranties.

Computers and laptops

Serial numbers, diagnostics, services and components.

Home appliances

Accessories, spare parts and every repair’s history.

Service centre networks

Locations, transfers, staff and shared reports.

STAY CONNECTED

Your phone.
Your number.
Your customer connection.

An Android phone with your shop’s SIM card sends SMS from CRM. When a customer calls, caller identification brings up their card for your team.

Automatic status messages
Templates in your customer’s language
Customer identification on incoming calls

No separate SMS provider needed. Message charges depend on your mobile operator’s plan.

9:41● ▰

ServiceCRM

Customer SMS

Hello! Your repair is complete. Your device is ready to collect from our shop.09:41

Your repair is ready

Incoming callDemo customerRepair history available

CONNECTED TO YOUR BUSINESS

Communication and sales.
One connected workflow.

Your phone, online store and Telegram work together with your CRM.

SMS from your own phone

Send campaigns and customer notifications through an Android phone with your shop’s SIM card. From your own number, without a third-party SMS platform.

Your phone · Your SIM

Online stores

Connect your store to CRM: share stock levels, prices, descriptions and product photos. API and webhooks connect sales with your records.

Catalogue · Prices · Stock

Telegram for everyone

Send messages to customers and employees through the Telegram integration. Stay in touch with customers and your team in a familiar messenger.

Customers · Employees

SERVICECRM’S OWN ECOSYSTEM

CRM that can
work with voice.

Integration with our Voice SaaS brings CRM records, virtual assistants and a virtual teleprompter together. One ecosystem for customer communication and team support.

Virtual assistants

Connect voice assistants for customer communication. Our Voice SaaS integration adds voice communication tools to your CRM ecosystem.

Less routine communication

Virtual teleprompter

Prompts help employees guide the conversation, keep useful wording in sight and remember important details.

More confidence in conversations

Records and voice tools work together

Your team gets CRM for managing orders and our own Voice SaaS platform for customer communication.

A SIMPLE START

A new system.
Your history stays.

The platform owner connects your company. Settings adapt to your workflow.

Connect your workshop

Create your company, add staff and set up permissions, statuses and locations.

Bring your history

We can migrate data from other systems. The data scope and migration method are agreed during setup.

Work in one place

Open CRM on a computer or phone. Everyone on your team sees current information.

Your business. Your data.

Company isolation

Each workshop’s data is kept separate.

Daily backups

The database and attachments are backed up daily.

Access control

Staff permissions and an activity log.

Full export

A data and file archive available on request.

CHOOSE BY CAPABILITY

Choosing a CRM?
Compare what matters.

Pricing, customer communication and integrations — side by side.

Scroll the table to see every service

CRM and spreadsheet comparison for repair shops
Capabilities	ServiceCRM	HelloClient	RO AppRemOnline	LiveSklad	Bitrix24	Excel
Monthly price	€10/ month	from $15Lite	from €29All-in-One	€13Starter	$0 / $69Free / Basic	FreeWeb version
Extra employee fees	To be confirmed	None · up to 250 employees	3 included · +€7/month per extra user	Ask the provider	By package · Basic: 5 users	Not applicable
Orders & inventory	Available	Available	Available	Available	CRM configuration	Spreadsheet records
Customer SMS	Your own SIM card	SMS providers	SMS providers	SMS integrations	SMS providers	No built-in integration
Telephony and calls	Caller identification in CRM	Telephony integrations	VoIP telephony	Telephony integrations	On paid plans	No built-in integration
Online cash register integration	Built-in POS · external register to be confirmed	Depends on country and register	Ask the provider	Depends on country and register	Ask the provider	No built-in integration
Online stores	API & webhooks	API planned	E-commerce Connect	Via API	Store + CRM	No built-in integration
Telegram	Customers & employees	Manual customer messages	Customers & employees	Telegram bot	Customer chats	No built-in integration
Voice SaaS · Virtual assistants	Integration	Not listed	Not listed	Not listed	Not listed	Not listed
Voice SaaS · Virtual teleprompter	Integration	Not listed	Not listed	Not listed	Not listed	Not listed
Setup time	1 day	Ask the provider	Ask the provider	Ask the provider	Ask the provider	Spreadsheet setup

ServiceCRM for €10 a month.Orders, inventory and customer communication in one system.

Open CRM

Indicative competitor prices with monthly billing; RO App — All-in-One, Bitrix24 — Free / Basic. Check limits, feature availability and the final price with the chosen provider.Voice SaaS rows compare connections to our own platform. “Not listed” means this integration was not stated in the competitor’s sources checked.ServiceCRM information updated: 8 October 2026.

Official sources

HelloClient RO App LiveSklad Bitrix24 Excel HelloClient · telephony / cash registers HelloClient · SMS / Telegram HelloClient · API RO App · Telegram RO App · integrations Bitrix24 · Telegram Bitrix24 · e-commerce

FAQ

Good questions.
Clear answers.

Who is ServiceCRM for?

Stationary repair shops and service centres working with phones, computers, tablets and home appliances. You can manage a single shop or multiple locations.

Do I need to install software?

CRM runs in a browser on your computer and phone. Sending SMS from your own SIM card requires a separate Android gateway.

Can I migrate data from other systems?

Yes, we can migrate data from other systems. The data scope and migration method are agreed before setup.

How are SMS messages sent?

Through an Android phone with your shop’s SIM card or a Windows USB bridge. Messages are charged according to your mobile operator’s plan.

How do I join, and what does it cost?

ServiceCRM costs €10 per month. The platform owner connects your company. Setup takes 1 day; history migration and integration setup are arranged during onboarding.

Are there online store integrations?

Yes. The REST API provides stock, prices, descriptions and photos. Webhooks notify about order creation, status changes, order completion and payments.

Is there a Telegram integration?

Yes. ServiceCRM supports sending messages to customers and employees through Telegram.

What does the Voice SaaS integration provide?

Our Voice SaaS adds virtual assistants and a virtual teleprompter to the ServiceCRM ecosystem for customer communication and employee support.

Keep every repair
under control.

ServiceCRM brings together what your workshop needs every day.

Open CRM

CRM for repair shops.Every repair under control.

Repair orders

Your repair is ready

Focus on the repairs.We’ll help organise the rest.

From check-in to collection

Inventory connected to repairs

Finances without extra spreadsheets

Keep customers in the loop

History

Services and parts

Your repair is ready

Less switching.More control.

Documents for Poland

Your team and locations

Retail and sales

Reports that matter

Different devices.One clear workflow.

Phones and tablets

Computers and laptops

Home appliances

Service centre networks

Your phone.Your number.Your customer connection.

Communication and sales.One connected workflow.

SMS from your own phone

Online stores

Telegram for everyone

CRM that canwork with voice.

Virtual assistants

Virtual teleprompter

Records and voice tools work together

A new system.Your history stays.

Connect your workshop

Bring your history

Work in one place

Your business. Your data.

Company isolation

Daily backups

Access control

Full export

Choosing a CRM?Compare what matters.

Good questions.Clear answers.

Who is ServiceCRM for?

Do I need to install software?

Can I migrate data from other systems?

How are SMS messages sent?

How do I join, and what does it cost?

Are there online store integrations?

Is there a Telegram integration?

What does the Voice SaaS integration provide?

Keep every repairunder control.

CRM for repair shops.
Every repair under control.

Focus on the repairs.
We’ll help organise the rest.

Less switching.
More control.

Different devices.
One clear workflow.

Your phone.
Your number.
Your customer connection.

Communication and sales.
One connected workflow.

CRM that can
work with voice.

A new system.
Your history stays.

Choosing a CRM?
Compare what matters.

Good questions.
Clear answers.

Keep every repair
under control.